Why get ISO 10002 certified in Iraq?
- Turn complaints into loyalty and improvement
- Demonstrate customer commitment to regulators
- Reduce escalations and reputational risk
- Complement ISO 9001 customer-focus requirements
Who it is for
Banks, telecoms, airlines, utilities, retailers, e-commerce and public service providers.
Key requirements
- Visible, accessible complaints process
- Responsiveness, objectivity and confidentiality
- Tracking, analysis and reporting of complaints
- Continual improvement of the process
How GCQM delivers certification ISO 10002
GCQM is the exclusive agent in Iraq of Global Quality Certification Ltd (GQCL), accredited by EGAC (IAF / ILAC MRA signatory). Our Baghdad team manages your application, plans the audit and provides local auditors, while GQCL takes the impartial decision and issues the certificate, verifiable on its public register.
About our Certification service